City Staff Ideas Challenge

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Source: {"body":{"en":"<p>With a Small Property Owner/Elderly Hub, customers can be provided with a \"roadmap\" to guide then through difficult agency processes. Some agency processes are exclusively online. We are assuming that all customers have the technical expertise to navigate agency websites and systems. If our assumption is wrong, we are not providing the best possible service to our customers and leaving the elderly vulnerable to third parties who may charge a fee for a service that should be free. </p>"},"title":{"en":"A CityWide Hub for Small Property Owners and the Elderly"}}

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