City Staff Ideas Challenge

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Source: {"body":{"en":"<p>Set up a Citywide call center that all agencies can use. The costs for every single agency to set up a call center are prohibitive. This was a MAJOR challenge during the pandemic. However, ONCE a call center and tech support exists, marginal costs of expansion are relatively low. This would save the City time and money in the long run.</p><p>This is different from 311, that typically handles only specific citywide functions, rather than discrete and often time-limited programs.</p>"},"title":{"en":"A Citywide Call Center"}}

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