City Staff Ideas Challenge
#nycspeaks2022 Share your ideas for bold actions the Mayor should take
Improve and Require 311 Follow-up Comments
Too many City Agencies like the NYPD post inaccurate or misleading comments on 311 complaints. For example, a complaint about double parking or blocking a driveway of a residential home generates a NYPD response of the offending vehicle is no longer there. The offending vehicle is still there and creates a frustrating experience for the customer. This discourages future use of the 311 system because it is viewed as ineffective. Use DOB's website on complaints as a model.
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When a citizen calls 311 to report a problem, the city agency typically responds within 24 hours. But in reality, it can mapquest directions take up https://www.thegoaescort.com/kanpur-call-girls.html to two weeks for the city agency to respond. This can lead to a frustrating experience for the citizen and the agency.
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