City Staff Ideas Challenge
#nycspeaks2022 Share your ideas for bold actions the Mayor should take
Too many City Agencies like the NYPD post inaccurate or misleading comments on 311 complaints. For example, a complaint about double parking or blocking a driveway of a residential home generates a NYPD response of the offending vehicle is no longer there. The offending vehicle is still there and creates a frustrating experience for the customer. This discourages future use of the 311 system because it is viewed as ineffective. Use DOB's website on complaints as a model.
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311 follow-up feedback" refers to the process of gathering feedback from individuals who have previously made a request or inquiry through a 311 system. 311 systems are used by many cities and municipalities to provide residents with a central point of contact for non-emergency services and information.
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