City Staff Ideas Challenge
#nycspeaks2022 Share your ideas for bold actions the Mayor should take
Improve and Require 311 Follow-up Comments
Too many City Agencies like the NYPD post inaccurate or misleading comments on 311 complaints. For example, a complaint about double parking or blocking a driveway of a residential home generates a NYPD response of the offending vehicle is no longer there. The offending vehicle is still there and creates a frustrating experience for the customer. This discourages future use of the 311 system because it is viewed as ineffective. Use DOB's website on complaints as a model.
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100% agree with this. The public deserves better. It shouldn't just be a race to close-out a 311, but to make sure the New Yorker making the report feels that we've done our job of providing a quality response.
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311 is a social media platform that helps connect people with the important issues of the day. Through its posts and updates, la times crossword 311 helps to raise awareness about important issues and provides a forum for discussion.
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311 follow-up feedback" refers to the process of gathering feedback from individuals who have previously made a request or inquiry through a 311 system. 311 systems are used by many cities and municipalities to provide residents with a central point of contact for non-emergency services and information.
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