City Staff Ideas Challenge
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A CityWide Hub for Small Property Owners and the Elderly
With a Small Property Owner/Elderly Hub, customers can be provided with a "roadmap" to guide then through difficult agency processes. Some agency processes are exclusively online. We are assuming that all customers have the technical expertise to navigate agency websites and systems. If our assumption is wrong, we are not providing the best possible service to our customers and leaving the elderly vulnerable to third parties who may charge a fee for a service that should be free.
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Assuming that all customers have the technical expertise to navigate agency websites and systems can leave the elderly vulnerable to third parties who may charge a fee for a service that should be free, and not providing the best possible service to customers. A Small Property Owner/Elderly Hub can provide customers with a "roadmap" to guide them through difficult agency processes.
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